Updated 10/6/25

Shipping Policy

1. Shipping Methods and Timeframes:

We offer various shipping options to ensure the timely delivery of your order. The estimated delivery timeframes and available shipping methods are as follows:

• First Class: Estimated delivery within 3 to 7 business days.
• Priority: Estimated delivery within 3 to 5 business days.
• Expedited Shipping: Estimated delivery within 1 to 3 business days.

Please note that delivery times may vary based on factors such as product availability, shipping destination, and any unforeseen shipping carrier delays.

2. Order Processing:

Orders are typically processed within 5 business days after payment confirmation. Once your order is processed and shipped, you will receive a shipping confirmation email containing tracking information.

3. Shipping Costs:

Shipping costs are calculated based on the selected shipping method, destination, and the total weight of the order. Shipping costs will be displayed during the checkout process before you finalize your order.

4. International Shipping:

Not available at this time. 

5. Order Tracking:

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your shipment on our website or the carrier's tracking platform.

6. Shipping Delays:

While we strive to meet estimated delivery times, there may be circumstances beyond our control that could lead to shipping delays. These circumstances include, but are not limited to, extreme weather conditions, natural disasters, carrier disruptions, and holidays.

7. Address Accuracy:

It is the customer's responsibility to provide accurate and complete shipping information. Please double-check your shipping address during the checkout process. We are not responsible for delays or lost shipments due to incorrect addresses.

8. Missing or Damaged Items:

In the rare event that your order arrives with missing items or is damaged during shipping, please contact our customer support team within 5 days of receiving the order. We will work to resolve the issue promptly.

9. Return to Sender:

If a package is returned to us due to an incorrect or incomplete address provided by the customer, or if the package is not claimed by the customer, we will contact you to arrange for reshipment. Additional shipping charges may apply.

10. Contact Us:

If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team at contact@pinkpalacedesigns.com .