Refund Policy

Digital Products

There are no refunds on digital products. Please email hello.pinkpalacedesigns@gmail.com for assistance. If you did not receive a link or there is an error please reach out and it will be manually sent. 

Party Favors

All custom party favors are non-refundable.  Please email hello.pinkpalacedesigns@gmail.com for assistance. 

T-Shirt Brand

Refunds available within 14 days of purchase. 

How refunds are processed

If a refund is processed refunds can take up to 2 business days to process and the customer may receive their refund up to 10 business days depending on their bank. Transaction fees (and shipping) are not included with refunds. 

The refunded amount will be returned to the customer's original payment method. You can't issue a refund to a different card or bank account. Refunds are issued in the same currency that the customer used to pay for the order.